Refund policy

Returns:

In-Person purchase or collection: arrange return with in 48 hours of purchase or collection and receive your money back.

Posted: Arrange return your item within 48 hours of receiving the package and get your money back not including shipping and handling fee (5%). Customer will pay for all return shipping.

Exchanges:

In-Person purchase or collection: Exchange can be arranged with in 14 days of purchase or collection. Customer will be responsible for the cost of all shipping due to Exchanges.

Posted: Exchange can be arranged with in 14 days of receiving the package.

*There is no return on Custom items

*There is no return on items from the "Outlet"

*All orders on sale and discounted items and custom orders ARE FINAL SALES and cannot be exchanged or returned!

Warranty:

The warranty only applies to items purchased directly from us either at https://chanabana.com/ or in person.

All Chanabana products are fully warranted to the original owner against defects in materials and workmanship for 30 days from the date of purchase. If a product fails due to manufacturing defects, we will repair or replace it, at our discretion. If damage occurs due to normal or extended wear, an accident, improper care or negligence on the part of the owner, we will repair the product for a charge that we deem to be reasonable, or we will notify you to inform you that we cannot be repaired it to a standard we consider to be durable and lasting.

Our warranty does not cover tears, rips, or snags caused to the fabric, as these are not considered defects in materials or workmanship unless you received it that way.

Our warranty becomes null and void on ANY garment washed in a way that goes against the CARE instructions, such as washing in, or exposed to, hot water, ironing, or placed in a dryer. All these conditions can be verified by simple forensics tests done on returned products. Our warranty becomes null and void on ANY garment exposed to chlorine, heat, gas, or any liquid above 90º F (32º C).

Our warranty becomes null and void on ANY garment that is silk screened, heat transferred, embroidered, or otherwise altered before or after purchase.

 

Returns

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at chana@chanabana.com